This Privacy Policy explains how 8020flow (“we”, “us”, “our”) collects, uses, and protects your information when you visit our website, use our services, or interact with our forms and booking tools. This document is informational and not legal advice.
1) Information we collect
- Contact details: name, email, phone, company.
- Business info: services offered, service area, team size, goals.
- Usage data: pages visited, clicks, referring URLs, device/browser data, IP address.
- Communications: messages sent via our forms, email, SMS, or chat.
- Booking data: appointment selections, timezones, and related notes.
2) How we use your information
- Provide and improve our services (funnels, CRM setups, booking systems).
- Respond to enquiries, provide proposals, and manage projects.
- Send service messages and (with consent) occasional marketing updates.
- Analyse site performance and optimise user experience.
- Comply with legal obligations and enforce agreements.
3) Cookies & analytics
We may use cookies and similar technologies for essential site functions, analytics, and advertising. You can control cookies via your browser settings. Disabling cookies may affect site functionality.
4) Third-party tools & processors
We use trusted providers to deliver our services. Depending on your engagement, your data may be processed by:
- GoHighLevel / LeadConnector (forms, CRM, calendars, messaging).
- Website hosting/CDN (serving site assets and forms).
- Analytics & tracking (to understand usage and performance).
- Email/SMS providers (for communications you opt into).
These providers may process data in other countries. We take reasonable steps to ensure appropriate safeguards are in place.
5) Legal basis & consent
Where applicable, we rely on your consent, our legitimate interests in providing and improving services, and/or the performance of a contract with you. You can withdraw marketing consent at any time by using the unsubscribe link or contacting us.
6) Data retention
We keep personal information only as long as necessary for the purposes described in this Policy, to comply with legal obligations, resolve disputes, and enforce our agreements.
7) Your rights
Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information. To exercise these rights, please contact us using the details below.
8) Security
We use reasonable technical and organisational measures to protect your information. No method of transmission or storage is 100% secure; risks remain whenever data is transmitted online.
9) Children
Our services are not directed to children. We do not knowingly collect information from individuals under the age of 16.
10) Changes to this Policy
We may update this Policy from time to time. We will post the new version with a new “Last updated” date.
11) Contact us
8020flow
Email: [[email protected]]
Address: [Your business address]
ABN/ACN: [Your ABN/ACN]